Your Satisfaction is Guaranteed!
We offer our customers in the U.S. and Canada this money back guarantee, as we strive to ensure your every experience with MagPanel is a satisfying one. If you are dissatisfied with our product, you can return it to us within 30 days of purchase following the conditions below. To start the return process, please reach out to our team directly at (866) 710-7070 or email us at firstname.lastname@example.org.
Rules & Restrictions
- The order must be returned in its entirety, otherwise our standard Return Policy applies. Items that are not in "as new" condition will not be refunded. Returns received 30 days after the date of receipt of product will incur a 20% non-negotiable re-stocking fee.
- You may contact your preferred shipping company to schedule pickup and shipping. You are responsible for all return shipping costs and please note that return shipping costs can often be much higher than the original shipping charges you paid. Delivery or shipping charges you previously paid will not be refunded.
- If the order was purchased using a debit or credit card, upon return or cancellation there will be a non-negotiable 3% fee deducted from the refund to cover credit card processing surcharges.
- This guarantee does not apply to clearance items, items that have been discontinued, special-order and custom-order items.
- You must inform us of the return prior to shipping it, so that we may provide you with the correct return shipping address and instructions. All returned products must be securely strapped and shrink-wrapped to the pallet in order to avoid damage or loss during return shipment.
Upon Receiving Your Return
When we receive your returned order, we will perform a quality control inspection. Items that have been altered or damaged in any way (aside from damages occurring during transit and noted on the delivery driver's bill of lading) will not be refunded. Refunds are issued within 10 business days after the product has been received in our warehouse via check, to the original delivery address unless otherwise specified by the customer.